Responsible Gaming with th13
Th13 believes the best entertainment happens within healthy boundaries. We're committed to helping every user in Malaysia play smart, know their limits, and enjoy the platform without it affecting their daily life.
Th13's Commitment to Healthy Gaming
Online gaming is a form of entertainment that adults can enjoy responsibly. th13 takes a proactive approach to ensuring users have access to self-control tools and the information they need to make informed decisions about their play.
We don't encourage excessive gaming. Our goal is to provide a safe and enjoyable environment — where Malaysian users can enjoy casino, baccarat, lottery, and other favourite games without it becoming a burden in their lives. All self-control features available on the th13 platform are free and accessible at any time.
Signs of Risky Behaviour
Recognising early signs is the first step towards better control. Watch out if you or someone close to you displays any of the following:
- Gaming using money set aside for essentials such as rent or food.
- Borrowing money to fund gaming or cover losses.
- Feeling anxious, restless, or irritable when not playing.
- Hiding gaming activity from family or friends.
- Finding it hard to stop even when you've planned to.
- Increasing bet amounts to get the same level of excitement.
- Spending increasing amounts of time on the platform to the point of neglecting other responsibilities.
- Gaming to escape problems or life pressures.
If you identify any of the signs above, we encourage you to use the available self-control tools or seek support right away.
Setting Time & Budget Limits
Deposit Limit
Th13 supports users in setting daily, weekly, or monthly deposit limits. By defining these limits, you keep your gaming spend in check and within the budget you've set for yourself. Deposit limits can be lowered at any time, while increases are subject to a waiting period to allow for self-reflection.
Play Time Limit
Set a daily time limit for your gaming sessions. Once the limit is reached, the platform will send a reminder or automatically end the session. This approach helps you maintain a healthy balance between entertainment and your daily responsibilities.
Self-Control Tools on the Platform
If you feel like you need a break, you can activate a break or cooling-off period that will temporarily block access to your account. This gives you the space to reassess your gaming habits without any pressure.
Users who feel that gaming is starting to negatively impact their lives can apply for self-exclusion for a set period or permanently. During the exclusion period, all deposits and access to games will be fully blocked.
Track your deposit history, withdrawals, and play time through your account dashboard. Reviewing these records regularly helps you stay aware of your gaming habits and make adjustments when needed.
To activate any of the self-control features above, please log in to your account or contact our customer support at [email protected].
Minor Protection
Th13 sets a minimum age requirement of 18 for all platform users. We implement an age verification process during registration and reserve the right to request identity verification documents at any time.
If you share a device with younger family members, we encourage you to:
- Always log out of your account after every session.
- Using a strong password and not sharing it with children.
- Using parental control software on shared devices.
- Explain to children that this platform is strictly for adults.
If you suspect that a minor is accessing the th13 platform, please contact us immediately so prompt action can be taken.
Maintaining a Healthy Life Balance
Online gaming should be one of many activities in your life — not the only one. th13 encourages users to maintain a healthy balance between play time and their work, family, and social responsibilities.
A few simple tips for a healthy balance:
- Set a fixed gaming schedule and stick to the time limits you've set for yourself.
- Don't play when you're stressed, exhausted, or under the influence of alcohol.
- Treat money spent on gaming as an entertainment expense, not an investment.
- Set aside regular time with family and friends, away from devices.
If you feel that gaming is starting to affect your personal relationships or work performance, that's a signal to seek support right away.
Professional Help When You Need It
Th13 Internal Support
The th13 customer support team can help you activate self-control features, walk you through self-exclusion options, or point you to external support resources. Reach us at [email protected] — we will never penalise or treat differently any user who asks for help.
Seeking Outside Help
If you or someone you know needs professional support related to a gambling problem, we encourage you to reach out to a qualified counsellor or mental health service in Malaysia. Asking for help is a sign of strength, not weakness. Don't hesitate to act early before things get more serious.
Play Smart, Enjoy Fully
Th13 is always here to make sure your gaming experience stays fun and safe. If you have any questions or need assistance, we're ready to help.